After I made some purchase of AED5, 953/- and they send the statement covered of due amount AED15,953/- including AED10,000/- easy cash amount. That time I check with their customer care agent again. She told me in this AED15,953/- you need pay full amount of purchase AED5,953/- and installment amount of AED10000/- before the due date to go with out interest. Hence I paid AED12,000/- before the due date and that time AED3,953/- only the balance to pay against the full amount and extra paid AED1,388/- when calculating the easy cash installment.
When the next statement comes they have charge AED373.70 as the gross amount as finance charge even though I paid full amount and some extra amount as per the statement.

I believe that these banks come with all these eye catching promotions which actually is to fool us and waste our time nad money . My request to the court is to compenssate me for the time , anxiety and frustration i experienced during the entire 2 months episode . Hope someoen will heed to my pleaa otherwise these banks will keep on going with their false promises .

Anand
050-2988205

While selling card they offered me life time free card. Now they are telling me it is not lifetime free.

Please see comment by their executive below.

Mashreq`s response to your Feedback REF-1500926-H1N6UY is as follows:

Please note that the card was wrongly sold you as a Free for Life credit card. However, based on your concern raised by you earlier, the card fee for the first year has been reversed to you as a gesture. This is to confirm that the Card offered is not Free for Life. If you wish to have the card Free for Life we request you to maintain a balance of AED 2000000. We sincerely regret the inconvenience caused to you over the past few days and thank you for your patience in the matter. For any further assistance, please feel free to email us or contact our 24 hours Direct Banking Centre on (971)-4-4244444 and speak to a Personal Banking Advisor.

Please help me. They should fulfill their commitment.

I called up HSBC personal banking contact number 600 55 4722 from the UAE on the 16th of Oct at around 8AM in the morning to inquire about one of their International offerings – setup of overseas bank account. I was seeking information on establishing a bank account in Australia.

I opted to speak to a customer representative using the IVR system and I had to stay on the line for literally 8-12 minutes before I got connected to the agent. After inquiring about the service, I was told that I had to call the NRI (Non-Resident Indian) services number to obtain the required information. Although I was hesitant as the response didn’t quite seem right, I did go ahead and take down the number.

The NRI-services number (toll-free) was instantly answered and I put forward my query to the agent (based in India). To my surprise I was told that I would need to call the HSBC customer services in Australia to obtain the required information and that the NRI services hotline cannot help with that. I stressed that I had just returned from Australia and that the Customer Services team could not help me to setup an account and advised that I do that from UAE itself (the Oz team simply would not accept my bank statement with a PO BOX number and required a street address even after trying to explain that street mailboxes do not exist in the UAE!). Poor chap could do nothing else for me which lead me to once again call the local UAE number 600 55 4722 to try my luck with another agent as I was getting nowhere.

This time around my call is answered by the local agent and I receive different information altogether. The agent appeared to be aware of the product offering and provided me the contact number for the Premier and Int’l banking section and was informed that only two branches of HSBC in Dubai offer this service. I thanked the agent for the assistance and called up the number provided. The phone rings and is answered within 5 seconds. I once again put forward my query and to my surprise my call is disconnected – not sure whether this was deliberate or accidental. I keep my patience and call up the same number again and this time the agent forwards me call to another person who knew exactly what I talking about but had no information on what the requirements are for setting up the required account. I was told that the bank would revert back to me with the required information at the earliest via email (I requested for info via email)…

I spent about 40 minutes on the phone and about 20 minutes browsing the HSBC website for the required information and I still have nothing on the table. Looking forward to the email from HSBC ……

There is no accountability from the Bank’s side for the misrepresentation made by their representative.