We have made full payment to the company – yet he has not made onward payments to neither the shipping line nor the local removal company.

After obtaining the B/L from the shipping line I learnt they are owed monies. Further, exhorbitant storage charges (in excess of the original quote) have now accrued PLUS demurrage – amounting to over $6,000.

I obtained three quotes and chose my preferred vendor based on response time, professionalism and punctuality during the period in which I obtained quotes. All three vendors advised that our household belongings would fit into a 20ft container. Upon leaving the UAE I paid in full for the shipping costs and 1 month of storage – which was later extended by an additional 3 months (and paid for in full in January 2011).

The company was instructed to ship the goods in January and I was assured that the goods would be shipped within 1 week of them receiving the said instruction. However; this was not the case! On 8 February I was informed that our goods had been loaded into a 40ft container – however, no quote for this was furnished to me for approval, nor was I given the option for items to be removed from the shipment (to reduce the volume).

On 28 February 2011 a friend spoke to the company and followed up with an email confirming the discussion – the company advised that the container had already passed through customs. The company refused to divulge any supporting documents/evidence that the contents had been through customs and when (on 15 March 2011) I requested that to be re-imbursed so that I could use a more reputable company I was actually advised that our goods were already “on the water” ; however, according to the container (and ship) tracking facility the container only arrived in port on 19 March 2011.

On 17 May 2011 I received an invoice for additional charges (for the 40ft container) despite not having approved the additional expenditure nor a quote. Additionally the invoiced amount was in excess of an amount quoted in September for a 40ft container when I was considering also shipping a car (plus the belongings) which would have required a 40ft container. The company ignored my queries querying acceptable payment methods (as the website advertises payment by credit card and paypal) and eventually advised that only bank transfer is acceptable. On 1 May 2011 I was advised that there was an error (re the SWIFT code) on the above mentioned invoice; issued a new invoice and additionally was advised that due to non-payment additional charges had been added! The amount was duly paid on 03 May 2011. I was assured that a receipt would be issued as soon as the funds were reflected in the account but I only received this after several emailed requests on 18 May 2011.

According to the shipping line’s container tracking facility the container arrived in the destination port on 15 May 2011 and by 26 May 2011 was still not released by the shipping company (due to non-payment by the Company). I was assured in several telephonic conversation that he was dealing with the local agents. I was promised that the goods would be delivered before :
i. 20 May 2011; and again before
ii. 27 May 2011.

Due to lack of responses to my emails and the companies failure to provide feedback (which he promised during each phone call) I took the liberty of attempting to contact the local agents by email. The local agents subsequently called me to advise that despite several efforts during the preceding fortnight they had not been able to contact nor received any response to their emails to the Sharjah based company. I subsequently learnt that (despite my having settled the invoiced amounts in full) that there are several outstanding fees due and accruing to both the shipping line and the local agents due to lack of action from the Company.

BE CAREFUL OF THIS COMPANY – WE STILL HAD NOT RECEIVED OUR GOODS… AFTER 5 MONTHS OF INSTRUCTION TO SHIP! WE ENDED UP SPENDING OVER $10,000 MORE THAN INVOICED AMOUNTS. WE STILL HAVE NOT RECEIVED A REFUND NOR INSURANCE CLAIM FORMS FROM THIS UNSCRUPULOUS COMPANY.

It been more that half month since i shifted in the flat but no maintenace has been done so far.

Please beware before takeing any flat from nakheel.

I don’t know how helpful will this post for me.

Regards,

Ved Shukla
Discovery Garden,
Street No 7, Building 152, Flat No G08,

I am not sure how to address this and to whom to complain.

Kindly suggest.

Please help.

Thanks
Philip Varghese
Flat no. [x]06
Bin Medeya tower
Al Soor-Sharjah
UAE
0097150[xxx]

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