- UAEconsumer.com - https://uaeconsumer.com -

Breach of commitment by Mashreq bank


While selling card they offered me life time free card. Now they are telling me it is not lifetime free.

Please see comment by their executive below.

Mashreq`s response to your Feedback REF-1500926-H1N6UY is as follows:

Please note that the card was wrongly sold you as a Free for Life credit card. However, based on your concern raised by you earlier, the card fee for the first year has been reversed to you as a gesture. This is to confirm that the Card offered is not Free for Life. If you wish to have the card Free for Life we request you to maintain a balance of AED 2000000. We sincerely regret the inconvenience caused to you over the past few days and thank you for your patience in the matter. For any further assistance, please feel free to email us or contact our 24 hours Direct Banking Centre on (971)-4-4244444 and speak to a Personal Banking Advisor.

Please help me. They should fulfill their commitment.