Description

I would like to know the formalties of seeking redressal from Al Ansari Exchange (Lulu Hypermarket) branch for fraud and misappropriation of funds. On April 4th, I had sent an amount of Dhs100,000 to my State Bank of India account through this Al Ansari branch. I had paid by cheque. I needed to send the amount for a family emergency.

The next day, April 5th, I also sent another amount to the same account through Al Ahalia Exchange. This was also paid through cheque from the same cheque book.

However, while Al Ahalia credited the money in my account within 5 working days, Al Ansari is yet to credit this to my account. They still don’t know when they are going to do it. Their reasoning is that the cheque that we had given is an old cheque and that the Central Bank is taking its time to clear.

If that is the case, how is it that Al Ahalia could clear it and Al Ansari could not?

Al Ansari’s manager Ansar is very vague about when the money will be credited. His answers are always “May be” or “Let’s see”.

I dread to think of the time if anyone required money for a medical emergency, how can anyone trust Al Ansari?

How can one go about receiving redressal from them?