Description

As per the discussion and the telephonic talk with the customer representative of the Emirates NBD bank, I took AED10,000/- as loan (EASY CASH PROCESS) from my credit card. As they agreed it should pay back within 6 months with out any interest and they will charge a 3% of processing fee as their charge. That time it has been clearly check with their agent that their is any other charges in this period of six months if I am going with the credit card purchase with my maximum limit for this particular amount of easy cash.

After I made some purchase of AED5, 953/- and they send the statement covered of due amount AED15,953/- including AED10,000/- easy cash amount. That time I check with their customer care agent again. She told me in this AED15,953/- you need pay full amount of purchase AED5,953/- and installment amount of AED10000/- before the due date to go with out interest. Hence I paid AED12,000/- before the due date and that time AED3,953/- only the balance to pay against the full amount and extra paid AED1,388/- when calculating the easy cash installment.
When the next statement comes they have charge AED373.70 as the gross amount as finance charge even though I paid full amount and some extra amount as per the statement.