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Verri bag damaged by shopkeeper Moutz

dear sir/mam

This is to bring to your notice that we were gifted a Verri bag on 27th may 2013. The bag was bought on 27th evening. We wanted to exchange te bag and pick some other design. This was bought from verri showroom in Ibn Battuta mall.

I informed the shopkeeper Moutz and went to exchange ot on 30 th may.

one of the shopkeepers webt inside the store with the bag and came out fter 5 min saying that there is scratch on the bag.

We were extremely surprised and shocked by this incident as there was no such scratch earlier and we believe it was made by the salesman.

All of a sudden the shop owners who otherwise were normal started being rude and denied exchange of the bag. There behaviour towards me as a lady was completely unacceptable.

I request the authorities of the consumer forum to ple

ase take necessary action against such misbehaved people who commit nuisance just to keep their sales figure high.

I firmly believe in the consumer forum and would request for justice.
The bag costs 800 Dhs and we really wanted to exchange it.

Kind regards
Annu Walia


Editor’s note: Phone number has been removed for privacy reasons.